[N00797] Hakuba Hospitality Group (HHG)

Company Profile

Hakuba Hospitality Group is a hospitality and tourism company based in Japan’s Hakuba Valley, one of the country’s most popular mountain resort destinations. The company operates a range of accommodation, dining, and guest service businesses, catering to both domestic and international travelers throughout the year. With a strong presence in the region’s tourism industry, Hakuba Hospitality Group focuses on delivering high-quality guest experiences while managing the seasonal demands associated with a world-class ski and outdoor recreation destination.

Industry: Hospitality 

Team Size: 100-500 Employees

Hosting: Odoo.sh Cloud

Locations: Japan

Challenges Faced

• Business data was separated across multiple systems, including:
•  -Purchasing systems
•  -Recipe management systems
•  -Restaurant management systems
•  -Shipping and inventory management systems
• Due to the highly seasonal nature of the business, visitor numbers increased dramatically during winter, making it difficult to monitor spending and expenses effectively
• Management could only review financial performance after transactions had already occurred, with no real-time visibility
• Financial discrepancies were often discovered months later, making it difficult to identify root causes and take corrective action.

Odoo Implementation

Key Features Implemented

• Core Business Modules: Implementation of sales, purchasing, inventory and accounting
• Connector Development:  Integration of the system into existing reservation management systems and restaurant POS (point-of-sale) systems to track “what was sold, when, and where” in real time.

Business Benefits

Operational Efficiency

• Manual data consolidation tasks have been eliminated including:
• -Data entry for purchasing activities
• -Data entry for sales activities
• -Transaction classification
• -Entry into the accounting system
• As a result, the effort required to work with accountants and internal workload has been significantly reduced.

Real-time management

• Records are updated immediately at the time of purchase, enabling management team to follow expenses at real-time.

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